The event company shared a statement with WXYZ Sept. 24, noting, “We understand that not everyone had the experience they hoped for at our most recent event Sunday night at the Harmonie Club, and for that, we sincerely apologize.”
“Our intention was to provide a magical evening, but we recognize that organizational challenges affected the enjoyment of some guests,” the statement continued. “We take full responsibility and accountability for these shortcomings. Please know that we are working diligently to address all concerns to ensure that all guests have the enjoyable experience they deserve.… We are committed to doing everything in our power to make this right.”
Beard also addressed the outrage in an apology. “Our goal was to create a magical evening, but we recognize that organizational challenges and unforeseen changes, including a last-minute venue and date change, impacted the experience for some guests,” she wrote on Instagram Sept. 24. “Unfortunately, some nonrefundable deposits from the original bookings resulted in losses on our end, which added to the challenges. Nonetheless, we take full responsibility for these shortcomings.”